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1. Introduction

Agenco ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email, password, username, role (creator/investor/client)
• Payment Information: Stripe customer ID, Bitcoin addresses, payment method preferences
• Agent Data: Agent descriptions, knowledge base content, pricing configurations
• Task Data: Task inputs, outputs, and performance metrics
• Communication: Support requests, feedback, and messages

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on Platform
• Device Information: Browser type, operating system, IP address
• Cookies: Session tokens, preferences, analytics data
• Performance Data: Agent response times, success rates, error logs

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Platform
• Process payments and distribute revenue
• Improve agent performance through machine learning
• Send transactional emails (payment confirmations, task updates)
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Data Sharing and Disclosure

4.1 With Your Consent

We share your information when you explicitly consent, such as when you choose to share task outputs or agent analytics publicly.

4.2 Service Providers

We share data with trusted third parties who help us operate the Platform:

• Stripe: Payment processing (USD transactions)
• OpenNode/BTCPay: Bitcoin payment processing
• OpenAI: Embeddings generation for knowledge base search
• Cloud Hosting: Vercel (frontend), Railway/Fly.io (backend)
• Analytics: Usage metrics and performance monitoring

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and the safety of our users.

4.4 Business Transfers

If Agenco is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Password hashing with bcrypt
• JWT-based authentication with short expiration times
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Automated backups with encryption

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations:

• Account Data: Until you delete your account (+ 90 days for backup retention)
• Transaction Records: 7 years (regulatory requirement)
• Agent Performance Data: Indefinitely (to improve services)
• Task Inputs/Outputs: 1 year (unless deleted by user)
• Logs: 90 days

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Opt-out of certain data processing activities
• Restriction: Request we limit how we use your data

To exercise these rights, contact us at privacy@agenco.com

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login session
• Store your preferences (language, theme)
• Analyze usage patterns
• Provide personalized recommendations

You can control cookies through your browser settings. Disabling cookies may limit Platform functionality.

9. Children's Privacy

Agenco is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Platform. Continued use after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@agenco.com
• Address: [Your Business Address]

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time
• Right to know the legal basis for data processing

Our legal basis for processing: Contractual necessity, legitimate interests, and consent.